AW: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim

[Michael Pilz]

hi
my exim version is 3.3.6
my /etc/aliases
webmaster: root

the 1 part of the failure-message says:
***************************************************************************************
  www-data_general+correspond at requesttracker3.maurer-it.com
    Child process of local_delivery_rt transport returned 255 (could mean shell command ended by signal 127 (Unknown signal 127)) from command:
    /usr/bin/rt-mailgate
***************************************************************************************
and this is the Exim Transport Configuration for rt 
***************************************************************************************
#This Transport is used for Request-Tracker3, to allow Aliases like:
#
#abuse: rt_abuse+correspond at RequestTracker3.maurer-it.com
#       rt_queue+action @host
#
local_delivery_rt:
driver = pipe
command = "/usr/bin/rt-mailgate --queue ${quote:$local_part} --action ${quote:${
substr_1:$local_part_suffix}}"

 return_path_add
 return_output
 prefix = ""
 suffix = ""
 user = www-data
****************************************************************************************
and the Directors Configuration for rt
****************************************************************************************
#This allows Request-Tracker short Aliases
localuser_rt:
driver = smartuser
suffix = +*
prefix = *_
new_address = ${quote:${lc:${local_part}}}@${domain}
transport = local_delivery_rt
****************************************************************************************


>-----Ursprüngliche Nachricht-----
>Von: Brent Geach [mailto:brent at telecom1.com] 
>Gesendet: Freitag, 18. Juli 2003 12:03
>An: Michael Pilz
>Betreff: Re: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim
>
>
>What version of exim you using?
>Im using version 4x on redhat (shouldnt make too much 
>difference really)
>Do you have anything in /etc/aliases that might be breaking it?
>
>On Fri, 18 Jul 2003, Michael Pilz wrote:
>
>> hi
>> my alias file looks pretty simular to your's
>> 
>> my /etc/request-tracker3/aliases file
>> 
>> rt: "|/usr/bin/rt-mailgate --queue General --action 
>correspond --url http://myurl/"
>> rt-comment: "|usr/bin/rt-mailgate --queue General --action 
>comment --url http://myurl/"
>> 
>> and my /etc/exim/exim.conf file, like recommended in the 
>INSTALL.Debian.gz
>> 
>> rt_aliases:
>>   driver = aliasfile
>>   file_transport = address_file
>>   pipe_transport = address_pipe
>>   file = /etc/request-tracker3/aliases
>>   search_type = lsearch
>>   user = www-data
>> 
>> i could't find anything helpfull for my problem in the 
>rtfm-faq section
>> 
>> 
>> >-----Ursprüngliche Nachricht-----
>> >Von: Brent Geach [mailto:brent at telecom1.com] 
>> >Gesendet: Mittwoch, 16. Juli 2003 12:34
>> >An: Michael Pilz
>> >Cc: rt-users at lists.fsck.com
>> >Betreff: Re: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim
>> >
>> >
>> >In your /etc/aliases file your aliases for rt should be
>> >sysadmin: "|/export/www/rt3.telecom1.com/bin/rt-mailgate 
>> >--queue sysadmin
>> >--action correspond --url http://urlofyourrthere/"
>> >
>> >Note the url part at the end
>> >
>> >On Wed, 16 Jul 2003, Michael Pilz wrote:
>> >
>> >> hi
>> >> i try to setup rt3 on debian and want to use the exim-hack 
>> >for short aliases
>> >> which is working fine on our rt2 system.
>> >> 
>> >> is there a way to use a simulare hack on rt3 because it 
>> >dosn't work out
>> >> mfg michael pilz
>> >> 
>> >> failure message below
>> >>  
>> >> 
>> >***************************************************************
>> >**************************
>> >> This message was created automatically by mail delivery 
>> >software (Exim).
>> >> 
>> >> A message that you sent could not be delivered to one or 
>more of its
>> >> recipients. This is a permanent error. The following 
>> >address(es) failed:
>> >> 
>> >>   www-data_general+correspond at requesttracker3.maurer-it.com
>> >>     Child process of local_delivery_rt transport returned 
>> >255 (could mean shell command ended by signal 127 (Unknown 
>> >signal 127)) from command:
>> >>     /usr/bin/rt-mailgate
>> >> 
>> >> The following text was generated during the delivery attempt:
>> >> 
>> >> ------ 
>> >www-data_general+correspond at requesttracker3.maurer-it.com ------
>> >> 
>> >> /usr/bin/rt-mailgate invoked improperly
>> >> 
>> >> No url provided to mail gateway!
>> >> 
>> >***************************************************************
>> >**************************
>> >> --------------------------------------------------
>> >> Michael Pilz          Maurer IT Systemlösungen KEG
>> >>                                      Projektleiter
>> >> 
>> >> Kohlgasse 51/9              Tel: +43 1 545 449 711
>> >> A - 1050 WIEN               Fax: +43 1 545 449 722
>> >>                           Mobil: +43 699 1104 3539 
>> >> michael at maurer-it.com     http://www.maurer-it.com
>> >> -------------------------------------------------- 
>> >>  
>> >> _______________________________________________
>> >> rt-users mailing list
>> >> rt-users at lists.fsck.com
>> >> http://lists.fsck.com/mailman/listinfo/rt-users
>> >> 
>> >> Have you read the FAQ? The RT FAQ Manager lives at 
>> http://fsck.com/rtfm
>> 
>> -- 
>> Regards,
>> 
>> Brent              /"\
>>                    \ /
>> Linux Registered    X  ASCII Ribbon Campaign
>> User #309941       / \ Against HTML Mail
>> 
>Regards,
>
>Brent              /"\
>                   \ /
>Linux Registered    X  ASCII Ribbon Campaign
>User #309941       / \ Against HTML Mail
>
>