[rt-users] rt-mailgate problem rt3.0.2.6/debian/exim

[David Fletcher]

Here are the settings we're using with debian/exim and RT 3.0.2:

Note: We made no modifications to the /etc/alias file.  All settings are in /etc/exim/exim.conf.

In the TRANSPORTS CONFIGURATION:

# my rt hack
local_delivery_rt:
  driver = pipe
  command = "/usr/local/rt3/bin/rt-mailgate --queue ${quote:$local_part} --action ${quote:${substr_1:$local_part_suffix}} --url http://help.iti-infotech.com"
  return_path_add
  return_output
  prefix = ""
  suffix = ""
  user = www-data

In the DIRECTORS CONFIGURATION:

localuser_rt:
  driver = smartuser
  suffix = +*
  prefix = *-
  new_address = ${quote:${lc:${local_part}}}@${domain}
  transport = local_delivery_rt


Note: We also list www-data as a trusted user.  This is probably not a good idea.  I don't remember if it is necessary for this setup or something else we where doing.


--
David Fletcher    InfoTech International, LLC.
(904)338-9234     (904)721-1253 fax
http://www.ITI-InfoTech.com

Junk: stuff we throw away. Stuff: junk we keep.




-----Original Message-----
From: Michael Pilz [mailto:michael at maurer-it.com]
Sent: Friday, July 18, 2003 3:57 AM
To: Brent Geach
Cc: rt-users at lists.fsck.com
Subject: AW: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim


hi
my alias file looks pretty simular to your's

my /etc/request-tracker3/aliases file

rt: "|/usr/bin/rt-mailgate --queue General --action correspond --url http://myurl/"
rt-comment: "|usr/bin/rt-mailgate --queue General --action comment --url http://myurl/"

and my /etc/exim/exim.conf file, like recommended in the INSTALL.Debian.gz

rt_aliases:
  driver = aliasfile
  file_transport = address_file
  pipe_transport = address_pipe
  file = /etc/request-tracker3/aliases
  search_type = lsearch
  user = www-data

i could't find anything helpfull for my problem in the rtfm-faq section


>-----Ursprüngliche Nachricht-----
>Von: Brent Geach [mailto:brent at telecom1.com] 
>Gesendet: Mittwoch, 16. Juli 2003 12:34
>An: Michael Pilz
>Cc: rt-users at lists.fsck.com
>Betreff: Re: [rt-users] rt-mailgate problem rt3.0.2.6/debian/exim
>
>
>In your /etc/aliases file your aliases for rt should be
>sysadmin: "|/export/www/rt3.telecom1.com/bin/rt-mailgate 
>--queue sysadmin
>--action correspond --url http://urlofyourrthere/"
>
>Note the url part at the end
>
>On Wed, 16 Jul 2003, Michael Pilz wrote:
>
>> hi
>> i try to setup rt3 on debian and want to use the exim-hack 
>for short aliases
>> which is working fine on our rt2 system.
>> 
>> is there a way to use a simulare hack on rt3 because it 
>dosn't work out
>> mfg michael pilz
>> 
>> failure message below
>>  
>> 
>***************************************************************
>**************************
>> This message was created automatically by mail delivery 
>software (Exim).
>> 
>> A message that you sent could not be delivered to one or more of its
>> recipients. This is a permanent error. The following 
>address(es) failed:
>> 
>>   www-data_general+correspond at requesttracker3.maurer-it.com
>>     Child process of local_delivery_rt transport returned 
>255 (could mean shell command ended by signal 127 (Unknown 
>signal 127)) from command:
>>     /usr/bin/rt-mailgate
>> 
>> The following text was generated during the delivery attempt:
>> 
>> ------ 
>www-data_general+correspond at requesttracker3.maurer-it.com ------
>> 
>> /usr/bin/rt-mailgate invoked improperly
>> 
>> No url provided to mail gateway!
>> 
>***************************************************************
>**************************
>> --------------------------------------------------
>> Michael Pilz          Maurer IT Systemlösungen KEG
>>                                      Projektleiter
>> 
>> Kohlgasse 51/9              Tel: +43 1 545 449 711
>> A - 1050 WIEN               Fax: +43 1 545 449 722
>>                           Mobil: +43 699 1104 3539 
>> michael at maurer-it.com     http://www.maurer-it.com
>> -------------------------------------------------- 
>>  
>> _______________________________________________
>> rt-users mailing list
>> rt-users at lists.fsck.com
>> http://lists.fsck.com/mailman/listinfo/rt-users
>> 
>> Have you read the FAQ? The RT FAQ Manager lives at 
http://fsck.com/rtfm

-- 
Regards,

Brent              /"\
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