[rt-users] General question - new to RT

[Julie Kmetzo]

I'm currently evaluating RT for use as a support tool for my 
organization.  I'm coming up with difficulties setting up User Rights 
within the interface- it doesn't seem to be working as I had thought.  I 
believe this may be because I'm making an assumption about RT that may not 
be true: can we work within RT and have our customers simply view the 
queues within which they are a group with limited rights to see the status 
of their tickets, or is it more of an interface for our employees, with our 
customers only receiving email notifications about the status of their 
tickets?  If I try to create a user who would be a customer, no matter what 
rights are assigned to them, they can view limited details about 
Configuration that I wouldn't want them to view.  Is there any help you 
could offer me?

Thank you for your help.

Julie Kmetzo
E-business Coach, Inc.
Use the Internet to grow your business(TM)

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