[rt-users] Error importing tickets with no requestors email

Asif Iqbal iqbala at qwestip.net
Fri Jul 18 21:58:32 EDT 2003


Hi All

I realizd some of my tickets in RT2 do not have any email address for
Requestors and they are failing to import into RT3 with the following
error

Jul 18 08:13:53 beam RT: Could not create a new user -
(/opt/rt3/lib/RT/User_Overlay.pm:277)\n
Jul 18 08:13:58 beam RT: Failed to create user : Could not create user
(/opt/rt3/lib/RT/User_Overlay.pm:595)\n
Jul 18 08:14:00 beam RT: Could not load create a user with the email
address '' to add as a watcher for ticket
1014 (/opt/rt3/lib/RT/Ticket_Overlay.pm:1438)\n

Is there a quick workaround to succesfully import those tickets ?

Old: RT2.0.13/mysql3.23.x/perl5.6.1
New: RT3.0.4/mysql4.0.13/perl5.8

Thanks

-- 
Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There's no place like 127.0.0.1




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