[rt-users] Choose the right condition in scrip

[Francesca Del Corso]

Does anyone tell me how to make a scrip in which:
action = NotifyOwner ; 
condition = the requestor has made a reply to his ticket (for example
replying to ticket's owner reply to give him more information about the
request).
 
No custom condition works fine.
 
What does ' condition  =  User Defined ' mean? 
 
Thanks.
 
Francesca
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