[rt-users] Choose the right condition in scrip

[Senoner Samuel]

on corresopndence is the check if somebody sent a mail to an existing
ticket
 
 -----Original Message-----
From: Francesca Del Corso [mailto:francesca.delcorso at fi.infn.it] 
Sent: Tuesday,22 July,2003 17:36
To: rt-users at lists.fsck.com
Subject: [rt-users] Choose the right condition in scrip


Does anyone tell me how to make a scrip in which:
action = NotifyOwner ; 
condition = the requestor has made a reply to his ticket (for example
replying to ticket's owner reply to give him more information about the
request).
 
No custom condition works fine.
 
What does ' condition  =  User Defined ' mean? 
 
Thanks.
 
Francesca
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