[rt-users] Ticket -> Answere -> quote it or not....

[Harald Wagener]

On Mittwoch, 23. Juli 2003, at 9:35 Uhr, michab wrote:

> hi there,
>
> i have noticed, that while answering a ticket, RT sometimes
> puts the text of the writer into the answer-textbox, and sometimes not.
> i cannot find the reason or the things that are responsible for this
> behavior, so i ask you if anybody knows, what to do, to make RT
> quoting the text "every time" i answere a ticket...
>

If You use the 'Reply' link on the top of the page, You will answer to 
the whole ticket and none of the correspondence will get quoted. If You 
use the 'Reply' with the link associated with a comment or 
correspondence, that text will get quoted.

HTH, HAND

     Harald Wagener