[rt-users] how do I search the custom fields in RT 3.0.4 ?

Dan Dofton ddofton at 4cls.org
Thu Jul 24 12:19:31 EDT 2003


On Wed, 23 Jul 2003 08:59:56 +0800
Patrick YU <pyu at pobox.com> wrote:

> How do I search the custom fields in RT 3.0.4 ?

This one had me confused, too.
The custom fields only appear on the default search page if they are
global.
Otherwise, you first need to do a search with the queue specified, then
your custom fields will appear in the 'refine search' area.
After some examination of the RT tables, I was able to run a sql-query
against my mysql db and change my queue-specific custom fields into global
fields so they would appear on the default search page.
Have fun,
--
Dan Dofton
Four County Library System
Vestal, NY
www.4cls.org




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