[rt-users] Mandatory custom field on ticket creation

[Bruce Segal]

Take a look in the archives. It is supposed to also be the RT3 contrib area, but I couldn't find it there

http://lists.fsck.com/pipermail/rt-users/2003-July/015242.html

I haven't tried this yet, but it's on my 'list of things to do'

-----Original Message-----
From: Matt Simonsen [mailto:matt_lists at careercast.com]
Sent: Monday, July 28, 2003 2:02 PM
To: rt-users at lists.fsck.com
Subject: Re: [rt-users] Mandatory custom field on ticket creation


On Mon, 2003-07-28 at 10:30, Sean Perry wrote:
> Matt Simonsen wrote:
> 
> > Is there a way to make choosing a custom field value mandatory for
> > ticket creation?
> > 
> 
> what about email submissions?  how do you plan on adding the custom 
> field from them?

Good point. Tickets are created from a form in most queues - I guess it
would have to be a mandatory value only for certain queues.

I will answer your question with another question. 

Do any of you have a script which will parse an email and add a custom
field value to a ticket based on a keyword? Like if the incoming email
has MyCustomField=xyz, the RT custom field MyCustomField will have value
xyz when the ticket is created.

Matt

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