[rt-users] Mandatory custom field on ticket creation

[Senoner Samuel]

I want to deactivate e-mail submission, and send them a reject mail,
because the users should use the web interface.
The mandatory field whould be very interesting for support personal,
because after a ticket or a mail is sent, many informations are missing,
so for example a field where the user has to insert an ID of his
computer whould be very interesting.
About the mail checks I already sent a mail, and also one to rt-bugs and
why the autoreject template is never used.

Samuel

-----Original Message-----
From: Sean Perry [mailto:sean.perry at intransa.com] 
Sent: Monday,28 July,2003 19:30
To: rt-users at lists.fsck.com
Subject: Re: [rt-users] Mandatory custom field on ticket creation


Matt Simonsen wrote:

> Is there a way to make choosing a custom field value mandatory for 
> ticket creation?
> 

what about email submissions?  how do you plan on adding the custom 
field from them?


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