[rt-users] rt-mailgate

[jennyw]

Out of curiosity, have you set permissions for the everyone group so
that they can create tickets? I recently setup rt for the first time and
I neglected to set permissions at first. The clue was log entries in the
syslog file, not in mail.log.

Jen


On Mon, Jun 02, 2003 at 06:06:55PM -0400, Cassily, Ryan wrote:
> I could use some help with troubleshooting what I think is an rt-mailgate problem.  Here's the current config I have in place:
> 
> RedHat 8.0
> Sendmail 8.12.5.7
> Mysql 4.0.12
> Apache 1.3 / Modperl1
> 
> I can send email out to external addresses when I generate a ticket from within rt, but I cannot generate a ticket via email in to rt.  Here is what I see in the mailog:
> 
> Jun  2 17:13:49 rttracker sendmail[801]: h52LDnQS000801: from=<rcassily at DENOVIS.COM>, size=541, class=0, nrcpts=1, msgid=<B5A4987C50
> B02D4B8DB479C5796346243ECC11 at exchsrvr-1.ehealthdirect.com>, proto=ESMTP, daemon=Daemon0, relay=exchsrvr-1.ehealthdirect.com [172.16.
> 5.112]
> Jun  2 17:13:50 rttracker sendmail[803]: h52LDnQS000801: to=<monitor at rttracker.denovis.com>, delay=00:00:01, xdelay=00:00:00, mailer
> =relay, pri=30537, relay=exchsrvr-1.denovis.com [172.16.5.112], dsn=2.0.0, stat=Sent ( <B5A4987C50B02D4B8DB479C5796346243ECC11 at exchs
> rvr-1.ehealthdirect.com> Queued mail for delivery)
> Jun  2 17:13:50 rttracker sendmail[804]: h52LDoQS000804: from=<rcassily at DENOVIS.COM>, size=1048, class=0, nrcpts=1, msgid=<B5A4987C5
> 0B02D4B8DB479C5796346243ECC11 at exchsrvr-1.ehealthdirect.com>, proto=ESMTP, daemon=Daemon0, relay=exchsrvr-1.ehealthdirect.com [172.16
> .5.112]
> Jun  2 17:13:50 rttracker sendmail[806]: h52LDoQS000804: to=<monitor at rttracker.denovis.com>, delay=00:00:00, xdelay=00:00:00, mailer
> =relay, pri=31044, relay=exchsrvr-1.denovis.com [172.16.5.112], dsn=2.0.0, stat=Sent ( <B5A4987C50B02D4B8DB479C5796346243ECC11 at exchs
> rvr-1.ehealthdirect.com> Queued mail for delivery)
> Jun  2 17:13:50 rttracker sendmail[807]: h52LDoQS000807: from=<rcassily at DENOVIS.COM>, size=1437, class=0, nrcpts=1, msgid=<B5A4987C5
> 0B02D4B8DB479C5796346243ECC11 at exchsrvr-1.ehealthdirect.com>, proto=ESMTP, daemon=Daemon0, relay=exchsrvr-1.ehealthdirect.com [172.16
> .5.112]
> Jun  2 17:13:50 rttracker sendmail[809]: h52LDoQS000807: to=<monitor at rttracker.denovis.com>, delay=00:00:00, xdelay=00:00:00, mailer
> =relay, pri=31433, relay=exchsrvr-1.denovis.com [172.16.5.112], dsn=2.0.0, stat=Sent ( <B5A4987C50B02D4B8DB479C5796346243ECC11 at exchs
> rvr-1.ehealthdirect.com> Queued mail for delivery)
> 
> Here is what I have placed in the aliases file:
> 
> Monitor: "|/opt/rt3/bin/rt-mailgate --queue Monitor --action
> correspond --url http://localhost/"
> Monitor-comment: "|/opt/rt3/bin/rt-mailgate --queue Monitor --action
> comment --url http://localhost/"
> 
> Is there a way to test rt-mailgate to see if it is working properly?  Thanks in advance for your help.
> 
> 
> 
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