[rt-users] scrip to email on new ticket

[Josh Levine]

seph wrote:
> 
> >> > I'm trying to set up RT to send an email to a specified user (or email
> >> > address or group) every time a new ticket is created.
> >>
> >> Isn't that what WATCHERS are made for? Configurable per Queue.
> >
> > I only want the user to receive an email when the ticket is opened - not
> > on every comment or response.
> 
> Watchers don't automatically get mail. So you could set them up as a
> AdminCC for the queue, then mail the adminccs on create, and no other
> time. (but maybe you want to use AdminCC for something else)

That's actually a very good idea - thanks.  I will probably end up on
doing that, but for future reference, are there any examples of code
used for a custom action?

Thanks again,
Josh Levine