[rt-users] scrip to email on new ticket

[seph]

>> > I'm trying to set up RT to send an email to a specified user (or email
>> > address or group) every time a new ticket is created.
>> 
>> Isn't that what WATCHERS are made for? Configurable per Queue.
>
> I only want the user to receive an email when the ticket is opened - not
> on every comment or response.  

Watchers don't automatically get mail. So you could set them up as a
AdminCC for the queue, then mail the adminccs on create, and no other
time. (but maybe you want to use AdminCC for something else)

seph