[rt-users] Problem with WebExternalAuth

[ParimalaRamdas at oaktech.com]

I went through apache.org/docs where I found an FAQ 
http://httpd.apache.org/docs/misc/FAQ.html#remote-user-var in which Using 
User Authentication talks about basic or digest. and 1 more link 
http://www.faqts.com/knowledge_base/view.phtml/aid/733/fid/56 gives info 
of how remote user name can be retrieved. I used this in 
share/html/Elements/Header but it prints nothing. I'm confused. Why is it 
not getting the name? how do i edit httpd.conf to utlize the REMOTE_USER. 

I also tried PassEnv REMOTE_USER just before the foll lines in httpd.conf. 
The name is still not displayed. 
                                                                 Alias /rt 
 /location/where/rt/is/installed/share/html
 PerlRequire  /location/where/rt/is/installed/bin/webmux.pl
                                                                 <Location 
/rt>
 SetHandler perl-script
 PerlHandler RT::Mason
 </Location>

I am missing something else, isn't it. I feel so dumb right now as I'm 
unable to figure out the problem. Any help will be greatly appreciated.
Thanks,
Parimala.
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