[rt-users] Built in Script Problem

[Jason Alexander]

Hello,

I am trying to use some of the built in scripts to open a ticket.  I want
a ticket to be marked open when someone takes ownership of it.
So I went into the Global Scripts and did a New Script.

For the Condition I set:  On Owner Change
For Action I set : Open Tickets
For Template I set: Global Template Blank.

When I submit a ticket by email and then try to go take it the status remains
new.

Am I missing something here or is the propose of Open Tickets something 
different.

I am running RT 3.0.0

Jason



***************************************************
Jason Alexander
Senior Security Analyst
CIO Office, The University of Iowa
300-28 University Services Building
jason-alexander at uiowa.edu / 319-335-6174
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