[rt-users] RT deployments

[M B Norton]

Hi,

I'm from the University of Bath, UK, where we've recently started using 
RT to replace a proprietry help desk package. Everyone seems to be very 
happy with RT but the management want to make sure we don't go down the 
same route that we did with the proprietry software, they basically want 
to make sure RT's going to scale to our needs.

If it's not too much trouble, would people mind telling me what they use 
RT for, i.e. helpdesk or project management, and how many tickets they 
deal with on average per year?
Any other experiences would also be gratefully appeciated.

Thanks for your time,
Max Norton
University of Bath Computer Services