[rt-users] cannot find object method "output_prefix" via package "MIME::Parser"

[Dag Bruck]

Hi,

I have made significant progress with the installation of RT3, and the 
database and the web interface seem reasonably ok. I have now progressed to 
configuring the mail interface.

Executing rt-mailgate fails with error that it cannot find object method 
"output_prefix" via package "MIME::Parser" (see complete message below). 
Note that I have tried the "manual" way of sending a file with a mail 
message to rt-mailgate:

	cat /tmp/msg | rt-mailgate .....

Version incompatibility somewhere? I think I got the latest versions from 
CPAN. Many thanks for your input.

Best regards,

Dag Brück
Dynasim AB

------------------------------------------------------

RT server error.

The RT server which handled your email did not behave as expected. It
said:

System error
error:  Can't locate object method "output_prefix" via package 
"MIME::Parser" at /home/rt/lib/RT/EmailParser.pm line 744.
context:
...
740:  #If someone includes a message, don't extract it
741:  $parser->extract_nested_messages(1);
742:
743:  # Set up the prefix for files with auto-generated names:
744:  $parser->output_prefix("part");
745:
746:  # If content length is <= 50000 bytes, store each msg as in-core scalar;
747:  # Else, write to a disk file (the default action):
748:
...
code stack:  /home/rt/lib/RT/EmailParser.pm:744
/home/rt/lib/RT/EmailParser.pm:168
/home/rt/lib/RT/Interface/Email.pm:381
/home/rt/share/html/rt/REST/1.0/NoAuth/mail-gateway:32