[rt-users] Approval problems with RT3

[Autrijus Tang]

On Tue, Jun 10, 2003 at 12:01:14PM -0400, Joseph Gosselin wrote:
> Thank you so much, this solved my problem entirely. As an aside, the
> documentation for RT3 is rather misleading in this (and a few other
> places)... I may send a mailing to this list about some of the omissions
> and incorrect aspects of the docs in the near future (I know you aren't
> the doc maintainer, I'm just thinking out loud).

That will be very welcome.  It is currently one of the (if not the) least
documented area in RT, and I hadn't gathered tuits to translate our
Chinese tutorial back to English. :-/

> I'll definitely take a look at your Workflow extensions when you are
> finished, they sound like just what I'm looking for. As an aside, will
> your extensions allow for Approvals to be tied to specific queues and
> the like?

Yes.  Global Workflow is very rare indeed -- each queue should have its
own "Default Approval" template and have a Scrip that calls it, instead
of doing anything global.

Actually the code has been sitting in the snapshot tarball of elixus.org
branch forever ( http://p4.elixus.org/snap/rt.tar.gz ) -- installing it
using the regular RT upgrade procedure will probably work out-of-box,
but I hadn't tested that extensively so there's no guarantees.

A full backup of database is advised before trying it.  Don't forget
to restart apache.

After upgrade, use the two links below for the alternative UI:
    http://rt.example.com/Edit/	    # for admin
    http://rt.example.com/Work/	    # for user
The classic UI is intact and may still be used.

Select a Queue from /Edit/, and click "Workflow", to use the Workflow
editor.  It should be more-or-less intuitive to use; you may also use
the "Export" button to export out a "===Create-Ticket"-style template,
tweak it by hand, and Import it back again.

Let me know if that does not work for you.

Thanks,
/Autrijus/
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