[rt-users] rt-mailgate problems

[David Lapsley]

Hi Jesse,

Thanks for getting back to me. I was actually following the PDF manual 
step-by-step.
The rt-mailgate command I used was directly out of the manual. I tried 
using
http://localhost as the URL as well as the full path to REST/NoAuth...

I am sure it is a very simple configuration issue, but I could not find 
anywhere
that explained exactly what I am missing. I have tried reading the 
code, but
have not had too much luck so far.

Thanks,

David.


On Wednesday, Jun 11, 2003, at 16:52 US/Eastern, Jesse Vincent wrote:

>
>
>
> On Wed, Jun 11, 2003 at 04:45:34PM -0400, David Lapsley wrote:
>> Hi All,
>>
>> I have had quite a lot of trouble getting rt-mailgate to work 
>> properly.
>> I have looked through the archives for someone who has had a similar
>> problem, but could not find anyone.  Any help/pointers would be
>> appreciated.
>>
>> I am running RT 3.0.2. It was fairly easy to get the web interface up
>> and running
>> (documentation could be a bit clearer though!).
>
> Are you referring to the README or the PDF manual available from
> http://www.bestpractical.com ?
>>
>> rt-mailgate has been a bit more challenging. Not being a sendmail  
>> expert,
>> it took me a while to work out that I needed to add rt-mailgate to my 
>>  smrsh
>> directory. But that is done. Now I can send messages to 
>> "rt at localhost" and
>> my mail doesn't bounce, so it looks like it is getting piped into 
>> rt-mailgate.
>>
>> However, when I check the web interface, there is no ticket in my 
>> "general"
>> queue. When I try to cat a mail file directly into rt-mailgate I get
>> the following error:
>>
>>
>> cat /tmp/m | rt-mailgate --queue general --action correspond --url
>> http://constitution/
>> An Error Occurred
>> =================
>>
>> 404 Not Found
>> [root at constitution root]#
>
>> From that same shell prompt, what happens if you go to
> http://constitution/ ?
> The URL you put there needs to be something your server is configured 
> to
> respond to with RT's web interface.
>
> 	-j
>
> -- 
> http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
>
>