[rt-users] rt-mailgate problems

[Jesse Vincent]

On Wed, Jun 11, 2003 at 04:45:34PM -0400, David Lapsley wrote:
> Hi All,
> 
> I have had quite a lot of trouble getting rt-mailgate to work properly.
> I have looked through the archives for someone who has had a similar
> problem, but could not find anyone.  Any help/pointers would be 
> appreciated.
> 
> I am running RT 3.0.2. It was fairly easy to get the web interface up 
> and running
> (documentation could be a bit clearer though!).

Are you referring to the README or the PDF manual available from
http://www.bestpractical.com ?
> 
> rt-mailgate has been a bit more challenging. Not being a sendmail  expert,
> it took me a while to work out that I needed to add rt-mailgate to my  smrsh
> directory. But that is done. Now I can send messages to "rt at localhost" and
> my mail doesn't bounce, so it looks like it is getting piped into rt-mailgate.
> 
> However, when I check the web interface, there is no ticket in my "general"
> queue. When I try to cat a mail file directly into rt-mailgate I get 
> the following error:
> 
> 
> cat /tmp/m | rt-mailgate --queue general --action correspond --url 
> http://constitution/
> An Error Occurred
> =================
> 
> 404 Not Found
> [root at constitution root]#

From that same shell prompt, what happens if you go to
http://constitution/ ?
The URL you put there needs to be something your server is configured to
respond to with RT's web interface.

	-j

-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.