[rt-users] creating (email) and replying a ticket problem

[Augusto Castelan Carlson]

Hi!

I just installed Request Tracker 3.0.2. I had some problems that I found
the solution searching at the mailing list archive.
Now I have two problems that I could not find any help in the archives:

   1) When I send an email to rt at domain, I receive Undelivered Mail Return
to Sender: unknown user: "rt"
   To install and configured I followed the docs from the web site.

   2) I can create a ticket using the web interface, but when I reply to
the requester, the email is not sent. The /var/log/message output is:


Jun 11 23:03:32 balantidium RT: Scrip 2 died. - Can't locate object method
"output_prefix" via package "MIME::Parser" at
/opt/rt3/lib/RT/Template_Overlay.pm line 327.  Stack:
[/opt/rt3/lib/RT/Template_Overlay.pm:327]
[/opt/rt3/lib/RT/Action/SendEmail.pm:246]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
[/opt/rt3/lib/RT/Ticket_Overlay.pm:587]
[/opt/rt3/lib/RT/Interface/Web.pm:285]
[/opt/rt3/share/html/Ticket/Display.html:70]
[/opt/rt3/share/html/Ticket/Create.html:242]
[/opt/rt3/share/html/autohandler:158]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:359)

This output is repeated 5 times with different number for died in the
first line (e.g. ...RT: Script X died. -....)

I'm using Red Hat linux 9, postfix 1.1.11, perl 5.8.0, apache 2.0.40,
mysql 3.23.56

Any tips?

Thank you!
--
Augusto Castelan Carlson