[rt-users] creating (email) and replying a ticket problem

[Jesse Vincent]

Like everyone else who's reported this problem this week, the solution
is to back down to a non-alpha version of MIME::Tools.


On Wed, Jun 11, 2003 at 11:29:55PM -0300, Augusto Castelan Carlson wrote:
> Hi!
> 
> I just installed Request Tracker 3.0.2. I had some problems that I found
> the solution searching at the mailing list archive.
> Now I have two problems that I could not find any help in the archives:
> 
>    1) When I send an email to rt at domain, I receive Undelivered Mail Return
> to Sender: unknown user: "rt"
>    To install and configured I followed the docs from the web site.
> 
>    2) I can create a ticket using the web interface, but when I reply to
> the requester, the email is not sent. The /var/log/message output is:
> 
> 
> Jun 11 23:03:32 balantidium RT: Scrip 2 died. - Can't locate object method
> "output_prefix" via package "MIME::Parser" at
> /opt/rt3/lib/RT/Template_Overlay.pm line 327.  Stack:
> [/opt/rt3/lib/RT/Template_Overlay.pm:327]
> [/opt/rt3/lib/RT/Action/SendEmail.pm:246]
> [/opt/rt3/lib/RT/ScripAction_Overlay.pm:184]
> [/opt/rt3/lib/RT/Scrip_Overlay.pm:390]
> [/opt/rt3/lib/RT/Scrip_Overlay.pm:337]
> [/opt/rt3/lib/RT/Transaction_Overlay.pm:169]
> [/opt/rt3/lib/RT/Ticket_Overlay.pm:3738]
> [/opt/rt3/lib/RT/Ticket_Overlay.pm:587]
> [/opt/rt3/lib/RT/Interface/Web.pm:285]
> [/opt/rt3/share/html/Ticket/Display.html:70]
> [/opt/rt3/share/html/Ticket/Create.html:242]
> [/opt/rt3/share/html/autohandler:158]
> (/opt/rt3/lib/RT/Scrip_Overlay.pm:359)
> 
> This output is repeated 5 times with different number for died in the
> first line (e.g. ...RT: Script X died. -....)
> 
> I'm using Red Hat linux 9, postfix 1.1.11, perl 5.8.0, apache 2.0.40,
> mysql 3.23.56
> 
> Any tips?
> 
> Thank you!
> --
> Augusto Castelan Carlson
> 
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> rt-users at lists.fsck.com
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> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 

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