[rt-users] creating (email) and replying a ticket problem

[Augusto Castelan Carlson]

Jesse Vincent escreveu:

>5.411 from cpan
>
I continue receiving Undelivered Mail Return to Sender: unknown user: 
"rt" when I try to create a ticket by email.
When I create a ticket using the web interface, the requestors receive 
the auto reply mail, but some errors occurs at /var/log/messages:

(creating a ticket)
Jun 12 10:30:25 balantidium RT: 
<rt-3.0.2-4-20.8.31483196071126 at pop-sc.rnp.br> #4/20 - Scrip 2  
(/opt/rt3/lib/RT/Action/SendEmail.pm:91)
Jun 12 10:30:35 balantidium RT: 
<rt-3.0.2-4-20.8.31483196071126 at pop-sc.rnp.br> sent To: 
carlson at npd.ufsc.br Cc:  Bcc:  (/opt/rt3/lib/RT/Action/SendEmail.pm:217)
Jun 12 10:30:35 balantidium RT: 
<rt-3.0.2-4-20.16.2297305693522 at pop-sc.rnp.br> #4/20 - Scrip 3  
(/opt/rt3/lib/RT/Action/SendEmail.pm:91)
Jun 12 10:30:35 balantidium RT: 
<rt-3.0.2-4-20.16.2297305693522 at pop-sc.rnp.br> No recipients found. Not 
sending.  (/opt/rt3/lib/RT/Action/SendEmail.pm:171)
Jun 12 10:30:35 balantidium RT: Ticket 4 created in queue 'General' by 
root (/opt/rt3/lib/RT/Ticket_Overlay.pm:598)

(replying  a ticket)
Jun 12 10:40:49 balantidium RT: RT::Scrip=HASH(0x984a400): Couldn't 
prepare Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
Jun 12 10:40:49 balantidium RT: 
<rt-3.0.2-5-26.17.4432555077109 at pop-sc.rnp.br> #5/26 - Scrip 4  
(/opt/rt3/lib/RT/Action/SendEmail.pm:91)
Jun 12 10:40:51 balantidium RT: 
<rt-3.0.2-5-26.17.4432555077109 at pop-sc.rnp.br> No recipients found. Not 
sending.  (/opt/rt3/lib/RT/Action/SendEmail.pm:171)

My alias at /etc/aliases:

rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url 
http://rt.domain/"
rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action comment 
--url http://rt.domain/"

Thank you!

Augusto

>
>
>On Thu, Jun 12, 2003 at 12:25:03AM -0300, Augusto Castelan Carlson wrote:
>  
>
>>On Wed, 11 Jun 2003, Jesse Vincent wrote:
>>
>>    
>>
>>>Like everyone else who's reported this problem this week, the solution
>>>is to back down to a non-alpha version of MIME::Tools.
>>>      
>>>