[rt-users] creating (email) and replying a ticket problem

[Phil Homewood]

Augusto Castelan Carlson wrote:
> I continue receiving Undelivered Mail Return to Sender: unknown user: 
> "rt" when I try to create a ticket by email.

Did you run "newaliases" after editing /etc/aliases?

> Jun 12 10:30:25 balantidium RT: 
> <rt-3.0.2-4-20.8.31483196071126 at pop-sc.rnp.br> #4/20 - Scrip 2  
> (/opt/rt3/lib/RT/Action/SendEmail.pm:91)
> Jun 12 10:30:35 balantidium RT: 
> <rt-3.0.2-4-20.8.31483196071126 at pop-sc.rnp.br> sent To: 
> carlson at npd.ufsc.br Cc:  Bcc:  (/opt/rt3/lib/RT/Action/SendEmail.pm:217)
> Jun 12 10:30:35 balantidium RT: 
> <rt-3.0.2-4-20.16.2297305693522 at pop-sc.rnp.br> #4/20 - Scrip 3  
> (/opt/rt3/lib/RT/Action/SendEmail.pm:91)
> Jun 12 10:30:35 balantidium RT: 
> <rt-3.0.2-4-20.16.2297305693522 at pop-sc.rnp.br> No recipients found. Not 
> sending.  (/opt/rt3/lib/RT/Action/SendEmail.pm:171)
> Jun 12 10:30:35 balantidium RT: Ticket 4 created in queue 'General' by 
> root (/opt/rt3/lib/RT/Ticket_Overlay.pm:598)
> (replying  a ticket)
> Jun 12 10:40:49 balantidium RT: RT::Scrip=HASH(0x984a400): Couldn't 
> prepare Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
> Jun 12 10:40:49 balantidium RT: 
> <rt-3.0.2-5-26.17.4432555077109 at pop-sc.rnp.br> #5/26 - Scrip 4  
> (/opt/rt3/lib/RT/Action/SendEmail.pm:91)
> Jun 12 10:40:51 balantidium RT: 
> <rt-3.0.2-5-26.17.4432555077109 at pop-sc.rnp.br> No recipients found. Not 
> sending.  (/opt/rt3/lib/RT/Action/SendEmail.pm:171)

There's no errors there, just diagnostics.

-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances