[rt-users] PLEASE HELP PROBABLE BUG (was Problems Updating Information in a CustomField)

[Jason Alexander]

Ok this really sucks.   I just did a completely new install of Redhat 7.3 with
Apache and Mod_Perl.   I'm still getting errors when I update the value of a
custom field.   I have nothing on the box.

I install apache, perl mod_perl and mysql all from the Redhat 7.3 rpms.  Here
is the headers from my server

HTTP Header Info
--------------------------------
HTTP/1.1 200 OK
Date: Thu, 12 Jun 2003 20:57:20 GMT
Server: Apache/1.3.23 (Unix)  (Red-Hat/Linux) mod_ssl/2.8.7 OpenSSL/0.9.6b 
DAV/1.0.3 PHP/4.1.2 mod_perl/1.26
Set-Cookie: RT_SID=fc4e22ba2fa637b7430f1cba9a55b9de; path=/
Pragma: no-cache
Cache-control: no-cache
Connection: close
Content-Type: text/html; charset=utf-8

To install RT I followed all the instructions to the letter.  Since no one 
answered me I don't know what
to assume.  I think this is a Bug.

Jason



At 09:26 AM 6/11/2003 -0500, you wrote:
>Hello,
>
>I just did a clean install of RT 3.0.2 and a totally clean database and I 
>am still seeing this problem.
>It happens on any custom field that I have set to select a value.  Anyone 
>got any idea.
>
>At 11:23 AM 6/9/2003 -0500, you wrote:
>>Hello all,
>>
>>I am getting some strange errors from RT.  When ever I change the value 
>>of a CustomField
>>that has values specified I get these messages
>>    * Network Status Disabled changed to Enabled
>>    * Custom field value Disabled could not be found for custom field 
>> Network Status
>>RT seems to be telling me that it can't find the field value Disabled for 
>>the CustomField.
>>But it changes the value anyway.  I have two values for this field, 
>>Enabled, and Disabled.
>>I have tried removing the vales and re-adding them but it didn't help.
>>
>>Anyone seen this before.
>>
>>Jason
>>

***************************************************
Jason Alexander
Senior Security Analyst
CIO Office, The University of Iowa
300-28 University Services Building
jason-alexander at uiowa.edu / 319-335-6174
***************************************************