[rt-users] PLEASE HELP PROBABLE BUG (was Problems Updating Information in a CustomField)

[Jeremy Doran]

Hi, 

We're seeing this too. At first I thought it was just on older tickets
where Keywords hadn't translated to CustomFields properly, but we're
seeing it on new tickets also. 

It doesn't appear fatal, but it is both annoying and confusing to users.


On Thu, 2003-06-12 at 14:00, Jason Alexander wrote:
> Ok this really sucks.   I just did a completely new install of Redhat 7.3 with
> Apache and Mod_Perl.   I'm still getting errors when I update the value of a
> custom field.   I have nothing on the box.
> 
> I install apache, perl mod_perl and mysql all from the Redhat 7.3 rpms.  Here
> is the headers from my server
> 
> HTTP Header Info
> --------------------------------
> HTTP/1.1 200 OK
> Date: Thu, 12 Jun 2003 20:57:20 GMT
> Server: Apache/1.3.23 (Unix)  (Red-Hat/Linux) mod_ssl/2.8.7 OpenSSL/0.9.6b 
> DAV/1.0.3 PHP/4.1.2 mod_perl/1.26
> Set-Cookie: RT_SID=fc4e22ba2fa637b7430f1cba9a55b9de; path=/
> Pragma: no-cache
> Cache-control: no-cache
> Connection: close
> Content-Type: text/html; charset=utf-8
> 
> To install RT I followed all the instructions to the letter.  Since no one 
> answered me I don't know what
> to assume.  I think this is a Bug.
> 
> Jason
> 
> 
> 
> At 09:26 AM 6/11/2003 -0500, you wrote:
> >Hello,
> >
> >I just did a clean install of RT 3.0.2 and a totally clean database and I 
> >am still seeing this problem.
> >It happens on any custom field that I have set to select a value.  Anyone 
> >got any idea.
> >
> >At 11:23 AM 6/9/2003 -0500, you wrote:
> >>Hello all,
> >>
> >>I am getting some strange errors from RT.  When ever I change the value 
> >>of a CustomField
> >>that has values specified I get these messages
> >>    * Network Status Disabled changed to Enabled
> >>    * Custom field value Disabled could not be found for custom field 
> >> Network Status
> >>RT seems to be telling me that it can't find the field value Disabled for 
> >>the CustomField.
> >>But it changes the value anyway.  I have two values for this field, 
> >>Enabled, and Disabled.
> >>I have tried removing the vales and re-adding them but it didn't help.
-- 
Jeremy Doran <fox-rt_users at vulpes.net>