[rt-users] Large email attachments

[Stewart James]

Hmm right, seems to be reliant on the email client used to generate the
email. When I use pine to send an email with a large attachent (800kb) it
is processed fine.

Realising we still have a large client base using Netscape 4 (dont ask), I
grabbed a copy and shot the same attachment to the same queue, rt created
the ticket, but for some reason rt-mailgate fails (with a temp failure),
so sendmail requeue's the ticket, so of course every 5 minutes a new
ticket is created.

I have seen mention of similar issues from others on the list, I have not
tried any other mail clients, but am wondering if anyone else has spotted
this problemn with other mail clients.

If needed I can post a copy of a sample message that gives the problem.

Stewart

On Fri, 13 Jun 2003, Stewart James wrote:

> Date: Fri, 13 Jun 2003 09:32:40 +1000 (EST)
> From: Stewart James <stewart.james at vu.edu.au>
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Large email attachments
>
>
> What has the resolution been for large email attachments? It seems to have
> come up a bit lately and I seem to have missed how to fix it. This is the
> second time we have had an attachment above 500k that has given me
> grief. (well the person with that queue and the requestor)
>
> ALso what is the best method to actually purge alltickets marked as
> deleted?
>
> Specs on rt install are:
>
> Debian Woody
> perl 5.6.1
> rt 3.0.2
> mysql 3.23.49 (yes I know 4.x is prefered)
> sendmail 8.12.3
> and I think most cpan modules are up to date.
>
> Thanks,
>
> Stewie
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