[rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate

[Arthur Watts]

Hi Stewart,

      Thanks for the prompt reply.

      No - I had a problem with attachments previously, but even 'echo
"Testing" | mail icom-wemaster' fails when I move to the rt3 config in
/etc/smrsh. Same result every time - I've checked that sendmail knows
what to do with the mail for that user, but still no luck. 

Cheers,

Artie

-----Original Message-----
From: Stewart James [mailto:stewart.james at vu.edu.au] 
Sent: Friday, 13 June 2003 10:17
To: Arthur Watts
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3
mailgate



This sounds exactly the same as the problem I am having. Do the
message(s) causing the problem have attachments?

On Fri, 13 Jun 2003, Arthur Watts wrote:

> Date: Fri, 13 Jun 2003 09:56:19 +1000
> From: Arthur Watts <a.watts at cqu.edu.au>
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 
> mailgate
>
> Hi,
>
>       I have searched high and low in an effort to find a solution to 
> this problem, to no avail. After migrating our RT2 data into the RT3 
> database and doing the necessary config (see below), our mail logs 
> record the following result when I try to create a new ticket via 
> email in rt3 :
>
> Jun 12 23:16:28 xx-xxx sendmail[21357]: h5CDGSU3021357: 
> from=<a.watts at xxx.xxx.xx>, size=48019, class=0, nrcpts=1, 
> msgid=<C73A42308A9E56438DEDD76DB6FFC90A5B46C1 at locxxx.xxx.xxx.xx>,
> proto=ESMTP, daemon=MTA, relay=mx2xxxxx.xxx.xxx.xx [138.77.5.126] Jun 
> 12 23:16:29 xxxxxxxx sendmail[21358]: h5CDGSU3021357: 
> to="|/usr/local/rt3/bin/rt-mailgate --queue Helpdesk -action 
> correspond --url=http://my.rtserver/rt3", 
> ctladdr=<icom-helpdesk at xxx.xxx.xxx>
> (8/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=78235,
> dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with
> EX_TEMPFAIL
>
>      OS is RH 8.0, running 'Apache/1.3.27 (Unix) mod_perl/1.27', MySQL

> 3.23.53, sendmail 8.12.5-7.
>
>      1. /etc/aliases :
>       icom-helpdesk: "|/usr/local/rt3/bin/rt-mailgate --queue general 
> -action correspond --url=http://my.rtserver/rt3";
>
>       I have used the 'newaliases' command to rebuild sendmail's 
> database, and the mail log confirms this.
>
>      2. /etc/smrsh :
> [root at xx-xxx smrsh]# ls -l rt-mailgate
> lrwxrwxrwx    1 root     root           30 Jun 13 07:50 rt-mailgate ->
> /usr/local/rt3/bin/rt-mailgate
>
>      3. httpd.conf :
>   Alias /rt3 /usr/local/rt3/share/html
>   Alias /NoAuth /usr/local/rt3/share/html/NoAuth
>   AddDefaultCharset UTF-8
>
>   PerlModule Apache::DBI
>   PerlRequire /usr/local/rt3/bin/webmux.pl
>
>   <Location /rt3>
>     SetHandler perl-script
>     PerlHandler RT::Mason
>   </Location>
>
>      4. Perms :
>     Everything under /usr/local/rt3 is owned by 'root:webserveruser', 
> where 'webserveruser' is the name of the Apache 'User' variable. 
> Everything in the web interface is *fine*, it's the mail gateway which

> seems to be my only stumbling block.
>
>      The sendmail doco says something to the effect that 'EX_TEMPFAIL'

> means that it is unable to deliver the mail, but will queue it for 
> delivery at a later date. As soon as I switch everything back to RT2, 
> mail begins coming in again, and the queued messages are delivered 
> 30-50 minutes after that point. I suspect that it's a perms issue with

> the receiving mailbox, but the same user runs Apache under rt3 as rt2,

> and rt2 is working fine.
>
>       I am not a sendmail whiz, so any suggestions are most welcome. 
> Alternatively, tips on how I can use strace to get a better idea of 
> what file sendmail is trying to open would be handy - its currently 
> just returning the above diag without giving me much idea of what is 
> going on.
>
> Thanks,
>
> Arthur
>
> Arthur Watts (a.watts at cqu.edu.au)
>
> Web Developer
>
> Faculty of Informatics and Communication | Central Queensland 
> University
> | Rockhampton, Australia
>
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