[rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate

[Stewart James]

This sounds exactly the same as the problem I am having. Do the message(s)
causing the problem have attachments?

On Fri, 13 Jun 2003, Arthur Watts wrote:

> Date: Fri, 13 Jun 2003 09:56:19 +1000
> From: Arthur Watts <a.watts at cqu.edu.au>
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate
>
> Hi,
>
>       I have searched high and low in an effort to find a solution to
> this problem, to no avail. After migrating our RT2 data into the RT3
> database and doing the necessary config (see below), our mail logs
> record the following result when I try to create a new ticket via email
> in rt3 :
>
> Jun 12 23:16:28 xx-xxx sendmail[21357]: h5CDGSU3021357:
> from=<a.watts at xxx.xxx.xx>, size=48019, class=0, nrcpts=1,
> msgid=<C73A42308A9E56438DEDD76DB6FFC90A5B46C1 at locxxx.xxx.xxx.xx>,
> proto=ESMTP, daemon=MTA, relay=mx2xxxxx.xxx.xxx.xx [138.77.5.126]
> Jun 12 23:16:29 xxxxxxxx sendmail[21358]: h5CDGSU3021357:
> to="|/usr/local/rt3/bin/rt-mailgate --queue Helpdesk -action correspond
> --url=http://my.rtserver/rt3", ctladdr=<icom-helpdesk at xxx.xxx.xxx>
> (8/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=78235,
> dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with
> EX_TEMPFAIL
>
>      OS is RH 8.0, running 'Apache/1.3.27 (Unix) mod_perl/1.27', MySQL
> 3.23.53, sendmail 8.12.5-7.
>
>      1. /etc/aliases :
>       icom-helpdesk: "|/usr/local/rt3/bin/rt-mailgate --queue general
> -action correspond --url=http://my.rtserver/rt3";
>
>       I have used the 'newaliases' command to rebuild sendmail's
> database, and the mail log confirms this.
>
>      2. /etc/smrsh :
> [root at xx-xxx smrsh]# ls -l rt-mailgate
> lrwxrwxrwx    1 root     root           30 Jun 13 07:50 rt-mailgate ->
> /usr/local/rt3/bin/rt-mailgate
>
>      3. httpd.conf :
>   Alias /rt3 /usr/local/rt3/share/html
>   Alias /NoAuth /usr/local/rt3/share/html/NoAuth
>   AddDefaultCharset UTF-8
>
>   PerlModule Apache::DBI
>   PerlRequire /usr/local/rt3/bin/webmux.pl
>
>   <Location /rt3>
>     SetHandler perl-script
>     PerlHandler RT::Mason
>   </Location>
>
>      4. Perms :
>     Everything under /usr/local/rt3 is owned by 'root:webserveruser',
> where 'webserveruser' is the name of the Apache 'User' variable.
> Everything in the web interface is *fine*, it's the mail gateway which
> seems to be my only stumbling block.
>
>      The sendmail doco says something to the effect that 'EX_TEMPFAIL'
> means that it is unable to deliver the mail, but will queue it for
> delivery at a later date. As soon as I switch everything back to RT2,
> mail begins coming in again, and the queued messages are delivered 30-50
> minutes after that point. I suspect that it's a perms issue with the
> receiving mailbox, but the same user runs Apache under rt3 as rt2, and
> rt2 is working fine.
>
>       I am not a sendmail whiz, so any suggestions are most welcome.
> Alternatively, tips on how I can use strace to get a better idea of what
> file sendmail is trying to open would be handy - its currently just
> returning the above diag without giving me much idea of what is going
> on.
>
> Thanks,
>
> Arthur
>
> Arthur Watts (a.watts at cqu.edu.au)
>
> Web Developer
>
> Faculty of Informatics and Communication | Central Queensland University
> | Rockhampton, Australia
>
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