[rt-users] Getting owner to change when replying

[Phil Homewood]

Jamie Wilkinson wrote:
> Apply the attachment, then perform the following queries on your database:

It should be noted that throwing random SQL at your RT database
is, um, Not Advisable. Please don't try this at home.

RT provides tools and hooks for doing this in a safe(r), portable
way. In this instance, a datafile containing something like:

@ScripActions = (
    { Name        => 'Auto Take',
      Description => 'Take ticket on correspondence',
      ExecModule  => 'AutoTake' },
);

when fed to "rt-setup-database --insert --datafile", is the
correct approach.


-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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