[rt-users] Getting owner to change when replying

[Jamie Wilkinson]

This one time, at band camp, Phil Homewood wrote:
>Jamie Wilkinson wrote:
>> Apply the attachment, then perform the following queries on your database:
>
>It should be noted that throwing random SQL at your RT database
>is, um, Not Advisable. Please don't try this at home.
>
>RT provides tools and hooks for doing this in a safe(r), portable
>way. In this instance, a datafile containing something like:
>
>@ScripActions = (
>    { Name        => 'Auto Take',
>      Description => 'Take ticket on correspondence',
>      ExecModule  => 'AutoTake' },
>);
>
>when fed to "rt-setup-database --insert --datafile", is the
>correct approach.

The patch submitted to rt-3.0-bugs included this for the scripaction, although
not the scrip.

-- 
jaq at spacepants.org                           http://spacepants.org/jaq.gpg