[rt-users] Reopening of Closed Tickets

[Phil Homewood]

Stevo wrote:
> So I'm using RT2 - is there a way that I can disable a resolved ticket
> getting re-opened on correspondence?

Look for the code containing "Ticket auto-opened" in
RT::Ticket->Correspond(). Be well warned that disabling that
section of code means that a transaction will never automatically
open, so a requestor's reply informing you that "the problem is
NOT resolved!" isn't going to reopen the ticket. For example.
-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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