[rt-users] Reopening of Closed Tickets

[Stevo]

Makes sense Phil,

So I'm using RT2 - is there a way that I can disable a resolved ticket
getting re-opened on correspondence?

--Steve

----- Original Message -----
From: "Phil Homewood" <pdh at snapgear.com>
To: <rt-users at lists.fsck.com>
Sent: Thursday, June 12, 2003 3:52 PM
Subject: Re: [rt-users] Reopening of Closed Tickets


> Stevo wrote:
> >   I've been trying to work out how to prevent RT from re-opening an
> > already closed ticket when I add some comments to it... I have a bunch
> > of customer tickets that I want to add more info too after they have
> > been closed (like a bug id for example) and I don't want the ticket
> > re-opened...
>
> RT won't do that, unless you've configured a scrip to do so.
>
> RT2 only reopens on correspondence, not comments.
> RT3 by default does the same, via a global scrip.
> --
> Phil Homewood, Systems Janitor, http://www.SnapGear.com
> pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
> SnapGear - Custom Embedded Solutions and Security Appliances
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>