[rt-users] allow new users to reply to existing ticket

[Andre Esser]

Hi,

As a new subscriber please let me first say a big thank you to the RT 
developers for an outstanding product.

Ok, now my problem. I would like users that don't yet exist in RT's 
database (ie. have never communicated with RT before) to be able to 
reply to tickets.

In particular what I'm doing is the following:- I'm opening a ticket 
myself, with me being the requestor. I want to send an email from that 
ticket to everyone in the company, not individually obviously by to a 
company internal alias that forwards to all users.
Now if any of those users reply, I get the following email notification:

"RT could not load a valid user, and RT's configuration does not allow
  for the creation of a new user for your email."

I have enabled CreateTicket, CommentOnTicket and ReplyToTicket for 
Everyone in both Configuration-->Global-->GroupRights and 
Configuration-->Groups-->General-->GroupRights

The General Queue is currently the only queue defined.

I'm using RT 3.0.0 on Linux/Apache/Postgres.

No other problems have so far been encountered.


Thanks in advance for any help,

Andre
-- 
Andre Esser, Sys Admin
http://www.OrbisUK.com