[rt-users] Un-merging tickets

[John Gedeon]

in rt 2 go to the tickets table in your database and find the ticket that 
was merged in. the effective id will be different from the id field (the 
effecive id will be the id of the ticket that it was merged into.) to un 
merge it change the effective id back to be the same as the id and it will 
be unmerged.

  example

      ticket 12 merged into ticket 14.

      id     effectiveid
      12      14                 <----- Change this record so that 14 is 12 
and it will be unmerged.
      13      13
       14     14

John
At 06:30 AM 6/13/2003, Ian Grant wrote:
>If one accidentally merges one ticket with another, is there a way to
>undo it?
>
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