[rt-users] Un-merging tickets

[Ian Grant]

> in rt 2 go to the tickets table in your database and find the ticket that 
> was merged in. the effective id will be different from the id field (the 
> effecive id will be the id of the ticket that it was merged into.) to un 
> merge it change the effective id back to be the same as the id and it will 
> be unmerged.

Thanks. This seems to have worked with RT3 too.

-- 
Ian Grant, Computer Lab., William Gates Building, JJ Thomson Ave., Cambridge
Phone: +44 1223 334420