[rt-users] Eliminating the "Greetings, ..." Email Preambles

[Jonas Lincoln]

Configuration->Global->Templates

Bryan Derman wrote:
> I'm trying to remove or shorten the various "Greetings, ..." preambles
> from emails that are sent from RT (everyone using RT is internal and
> doesn't need most of the preambles).  However, I can't seem to get rid
> of, or even find where the following message is coming from:
> ---
> Greetings,
> 
> This message has been automatically generated in response to the
> creation of a trouble ticket regarding:
> <blah, blah, blah ...>
> ---
> 
> This preamble is generated when I create a ticket for which I'm the
> requestor (and also, by default, AdminCC'd via the default AdminCC's for
> the queue).
> 
> So far:
> 
> - I've (saved a copy of /opt/rt3/etc/initialdata as
> /opt/rt3/etc/initialdata.orig and) removed or modified all the
> "Greetings, ..." preambles from /opt/rt3/etc/initialdata
> 
> - I've searched all files for other occurrences and can't find the above
> preamble (used find . -type d -exec fgrep -Hi Greetings {} \; from
> /opt/rt3, /Library/Perl, and even /usr/local/src/rt-3.0.2)
> 
> I've also had a quick look at the database and don't see it hiding in
> there, either.
> 
> Finally, I couldn't find any place where it's cached (and have even
> rebooted the entire server, not just apache).
> 
> Looks like I either need a lot of time or some informed help (and I don't
> have much time, right now).   #;-)
> 
> Can anyone tell me where/how I can find the source/location for this
> preamble?
> 
> -----------------------------------------------------
> Bryan Derman          Derman Enterprises Incorporated
> bderm at derman.com               http://www.derman.com/
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