[rt-users] Eliminating the "Greetings, ..." Email Preambles

[Bryan Derman]

Thanks for the (multiple) answers (Configuration => Global => Templates).

FYI, my error was in using a tool that only showed the first line of
content for a given column when I took a quick look at the database ...
well, that AND never having delved into any configuration items that
implied customization (but, of course, I did hack the code a little).  In
the end, this was a case of "hidden in plain sight."   #;-)   [imagine
the smiley in red]

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Previous posting on 2003-06-16 at 10:44 PM +1200
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I'm trying to remove or shorten the various "Greetings, ..." preambles
from emails that are sent from RT (everyone using RT is internal and
doesn't need most of the preambles).  However, I can't seem to get rid
of, or even find where the following message is coming from:
---
Greetings,

This message has been automatically generated in response to the creation
of a trouble ticket regarding:
<blah, blah, blah ...>
---

This preamble is generated when I create a ticket for which I'm the
requestor (and also, by default, AdminCC'd via the default AdminCC's for
the queue).

So far:

- I've (saved a copy of /opt/rt3/etc/initialdata as
/opt/rt3/etc/initialdata.orig and) removed or modified all the
"Greetings, ..." preambles from /opt/rt3/etc/initialdata

- I've searched all files for other occurrences and can't find the above
preamble (used find . -type d -exec fgrep -Hi Greetings {} \; from
/opt/rt3, /Library/Perl, and even /usr/local/src/rt-3.0.2

I've also had a quick look at the database and don't see it hiding in
there, either.

Finally, I couldn't find any place where it's cached (and have even
rebooted the entire server, not just apache).

Looks like I either need a lot of time or some informed help (and I don't
have much time, right now).   #;-)

Can anyone tell me where/how I can find the source/location for this
preamble?
**********************************************************************
End of previous posting
______________________________________________________________________
-- 
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Bryan Derman          Derman Enterprises Incorporated
bderm at derman.com               http://www.derman.com/
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