[rt-users] Change Email Subject Line??

[Niranjan Patel]

For RT 2x

 

It is in the lib/RT/action/Sendmail.pm

 

sub SetSubjectToken {

  .......

  my $tag = "[$RT::rtname #".$self->TicketObj->id."]";

 .........

}

 

the $rtname is defined in the etc/config.pm

 

you can define a new variable in config say rtemailname and use it in the
sendmail.pm

 

I am not sure about any problems making these changes. I have not made this
change.

 

Niranjan

 

 

-----Original Message-----
From: Stevo [mailto:checkpoint at ozbergs.com] 
Sent: Tuesday, June 17, 2003 12:44 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] Change Email Subject Line??

 

Hey All,

 

I'd like to change the subject line in the emails that RT3 sends out.  Right
now it prepends the domain name of the rt server to the ticket number, so
the ticket subject looks like this:

 

[support.ilovert.com #98] [Comment] Testing - Ignore me... 

 

I'd like the subject line in the RT emails to look like this...

 

[support #98] [Comment] Testing - Ignore me... 

 

Are there any problems with changing this??  And how do I go about making
this change?!!

 

Thanks in advance!

 

--Stevo

 

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