[rt-users] Incorrect auto-response emails

Peter Watson peter at pwatson.org
Wed Jun 25 02:44:21 EDT 2003


I'm in the early stages of testing my RT setup and I've noticed a 'funny' 
with the default (ie 'Out of the box') auto-reply email I get when I email 
in a ticket.  The ticket number issued is two digits (12) and I received 
the following email:

<Email>

Greetings,
This message has been automatically generated in response to the
creation of a trouble ticket regarding:
"Fetchmail test #2",
a summary of which appears below.
There is no need to reply to this message right now. Your ticket has been
assigned an ID of [ferretathome.co.uk #12].
Please include the string:
[ferretathome.co.uk #12]
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.

</Email>

Note the 'regarding' line has truncated to '#2'.  This has happened with 
all tickets above #9 so far...

Is there a simple fix to the template?

Thanks,

Peter




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