[rt-users] Incorrect auto-response emails
Peter Watson
peter at pwatson.org
Wed Jun 25 02:44:21 EDT 2003
I'm in the early stages of testing my RT setup and I've noticed a 'funny'
with the default (ie 'Out of the box') auto-reply email I get when I email
in a ticket. The ticket number issued is two digits (12) and I received
the following email:
<Email>
Greetings,
This message has been automatically generated in response to the
creation of a trouble ticket regarding:
"Fetchmail test #2",
a summary of which appears below.
There is no need to reply to this message right now. Your ticket has been
assigned an ID of [ferretathome.co.uk #12].
Please include the string:
[ferretathome.co.uk #12]
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.
</Email>
Note the 'regarding' line has truncated to '#2'. This has happened with
all tickets above #9 so far...
Is there a simple fix to the template?
Thanks,
Peter
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