[rt-users] RE: Incorrect auto-response emails

[Peter Watson]

Oops..  I was up late last night!!  Please ignore my email, I had used 
'similar' ticket subjects and I'm half asleep :)

Peter

>Date: Wed, 25 Jun 2003 07:44:21 +0100
>To: rt-users at lists.fsck.com
>From: Peter Watson <peter at pwatson.org>
>Subject: Incorrect auto-response emails
>
>I'm in the early stages of testing my RT setup and I've noticed a 'funny' 
>with the default (ie 'Out of the box') auto-reply email I get when I email 
>in a ticket.  The ticket number issued is two digits (12) and I received 
>the following email:
>
><Email>
>
>Greetings,
>This message has been automatically generated in response to the
>creation of a trouble ticket regarding:
>"Fetchmail test #2",
>a summary of which appears below.
>There is no need to reply to this message right now. Your ticket has been
>assigned an ID of [ferretathome.co.uk #12].
>Please include the string:
>[ferretathome.co.uk #12]
>in the subject line of all future correspondence about this issue. To do so,
>you may reply to this message.
>
></Email>
>
>Note the 'regarding' line has truncated to '#2'.  This has happened with 
>all tickets above #9 so far...
>
>Is there a simple fix to the template?
>
>Thanks,
>
>Peter