[rt-users] rt2 to rt3 with Japanese Characters

[Camron W. Fox]

Folks,

	I am trying to transition from RT2.0.15 to RT3.0.3. I installed Ben
Gertzfield's patch for Japanese under RT2
(http://fsck.com/rtfm/article.html?id=123#120). Using rt2-to-rt3 V1.13, I
tried with $ENCODING = "iso-8859-1"; (default) first, and the DB imported in
its entirety but the characters did not display properly. I then changed the
$ENCODING line in dumpfile-to-rt-3.0 to "euc-jp" but obviously I'm missing
something. I get this error and the script dies when trying to import:

[Fri Jun 27 22:11:54 2003] [debug]: Got a resolvedticket with a resolved of
(/usr/local/rt3/lib/RT/Ticket_Overlay.pm:396)
.t-2853
[Fri Jun 27 22:11:55 2003] [debug]: Got a resolvedticket with a resolved of
(/usr/local/rt3/lib/RT/Ticket_Overlay.pm:396)
Character not from source char set: Invalid or incomplete multibyte or wide
character at /usr/lib/perl5/site_perl/5.6.1/Encode/compat/common.pm line
115.

	I'm using perl 5.6.1, mysql and fastcgi on a RH7.3 box. All required perl
modules are installed. I read the proviso on using Perl5.8 for RT's support
of Non-English languages (which I can find no further mention of in the
DRAFT Manual of 13 April), but really want to avoid it if possible (for
now). Any help would be appreciated.



Best Regards,
Camron

Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu America, INC.
E-mail:		cwfox at fujitsu.com