[rt-users] Can a user send a request to RT if he is not defined in RT db?

Mon Jun 30 10:57:00 EDT 2003

Hello,
I am a new  user of RT. I have installed RT 3.0.3, Apache 2.0.40,
mod_perl2, Postfix on Linux RedHat 9.

I want a user to send a request tpo RT Server via e-mail from his own
e-mail client even if he is not an RT user registered in the  db. Is it
possible? If so, what kind of user does RT create? Does it use Nobody? I
do not want to register all the usernames accessing RT. If I try to send
a request using for example the user roberto.cecchini (not registered as
ann RT user) I receive this error in the file log:

Jun 30 15:55:17 RT postfix/smtpd[4369]: connect from
postino.fi.infn.it[192.84.145.9]
Jun 30 15:55:17 RT postfix/smtpd[4369]: 08F932EE9FC:
client=postino.fi.infn.it[192.84.145.9]
Jun 30 15:55:17 RT postfix/cleanup[4370]: 08F932EE9FC:
message-id=<200306301555.16232.roberto.cecchini at fi.infn.it>
Jun 30 15:55:17 RT postfix/nqmgr[4110]: 08F932EE9FC:
from=<Roberto.Cecchini at fi.infn.it>, size=1308, nrcpt=1 (queue active)
Jun 30 15:55:17 RT postfix/smtpd[4369]: disconnect from
postino.fi.infn.it[192.84.145.9]
Jun 30 15:55:17 RT postfix/local[4371]: 08F932EE9FC:
to=<rt at rt.fi.infn.it>, relay=local, delay=0, status=bounced (Command
died with status 32: "/opt/rt3/bin/rt-mailgate --queue general --action
correspond --url http://rt.fi.infn.it/". Command output: RT server
error. The RT server which handled your email did not behave as
expected. It said: <html><body> System
error <table border="0" cellspacing="0" cellpadding="1">
<tr> <td nowrap="nowrap" align="left" valign="top">error: </td> <td align="left"
valign="top">panic: sv_setpvn called with negative strlen at
/usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line
140. </td> </tr> <tr> <td nowrap="nowrap" align="left"
valign="top">context:&
Jun 30 15:55:17 RT postfix/cleanup[4370]: B99DA2EE9FD:
message-id=<20030630135517.B99DA2EE9FD at rt.fi.infn.it>
Jun 30 15:55:17 RT postfix/nqmgr[4110]: B99DA2EE9FD: from=<>,
size=11824, nrcpt=1 (queue active)
Jun 30 15:55:18 RT postfix/smtp[4375]: B99DA2EE9FD:
to=<Roberto.Cecchini at fi.infn.it>,
relay=postino.fi.infn.it[192.84.145.9], delay=1, status=sent (250 2.0.0
h5UDtHlF041261 Message accepted for delivery)

Thanks in advance.

Francesca Del Corso

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