[rt-users] roll-back hell

[shimi]

this happened to me too during my initial install. at last, to avoid that 
from happening again, i made a special log dir for rt (who produces many 
files) at /var/log/rt, and set it's perms to 770 and the owner/group to 
rt/apache - that makes things stay happy :)

On Sun, 2 Mar 2003, Brill Pappin wrote:

> FYI - in case anyone has this problem again.
> 
> I'm not sure exactly when it happened, but during the upgrade a bunch of
> permissions where reset on the box... anyway, the problem was that RT could
> not write to its log directory, and seemed to "fail silently".
> 
> I finally tracked it down, deleted the old log, and reset the permissions on
> its log dir, and everything came back up.
> 
> 
> - Brill Pappin
> 
> 
> ----- Original Message -----
> From: "Brill Pappin" <brillpappin at rogers.com>
> To: <rt-users at lists.fsck.com>
> Sent: Sunday, March 02, 2003 10:08 PM
> Subject: [rt-users] roll-back hell
> 
> 
> > Ok,
> >
> > Attempted a rollback after discovering I couldn't easily update the
> database
> > from the newer version.
> >
> > From 2.0.15, I attempted an upgrade to 2.1.9 (to fix the corrupt binary
> > problem).
> > before doing this, Apache, mysql and rt-2.0.15 where backed up.
> >
> > when the upgrade failed, I rolled everything back... the problems is that
> > it's no longer working ;)
> >
> > Apache and MySQL are working fine. the original data/tables in MySQL are
> > intact and available to the rt_user... RT comes up in the web browser...
> > however its not getting any data from the DB (usually this is a sign the
> DB
> > is down, but its not).
> > and to top it off, I can find no log information *anywhere* indicating why
> > RT is not getting data.
> >
> > Does anyone have *any* idea what I should be looking for?
> > (like maybe where the error log  should be... there is nothing in the RT
> > log, httpd log or mysql log).
> >
> > - Brill Pappin
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 

-- 

  Best regards,
     Shimi


----

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