[rt-users] How to set the Queue Mailsender Realname

[Ben Goodwin]

Actually I've found that if I put this as the first line in the template:

From: <{$Ticket->QueueObj->CorrespondAddress()}>

that if I create a new ticket via the web interface, the auto-reply message
sends the email with a from like so:

From: <>

As if $Ticket->QueueObj->CorrespondAddress() wasn't set yet.  Any ideas on
why?  For now I've entered in straight text to get around the problem.  It
does work for tickets created for email, however...

Thanks!

    -=| Ben


> On Fri, Feb 28, 2003 at 03:28:11PM -0500, Ben Goodwin wrote:
> > I've found that I can put, as the first line in the template body, a
header
> > like so:
> >
> > From: RealName email at addr.ess
>
> Don't forget that the templates can take arbitrary perl inside of { },
> so you can use { $Ticket->QueueObj->Description }  instead of the
> RealName....