[rt-users] How to set the Queue Mailsender Realname

[Phil Homewood]

Ben Goodwin wrote:
> Actually I've found that if I put this as the first line in the template:
> 
> From: <{$Ticket->QueueObj->CorrespondAddress()}>
> 
> that if I create a new ticket via the web interface, the auto-reply message
> sends the email with a from like so:
> 
> From: <>

That's odd. The stock Autoreply template uses that construct in the body,
and I've never seen it fail. Are you using said template, and if so,
does the address appear correctly after the "Thank you," line?

Silly question: you're absolutely sure that's exactly what's in
your template (cut-and-pasted?), and there's no typo there?
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