[rt-users] Problem on response behaviour?

[Phil Homewood]

Jorn Hass wrote:
> When I resolve a ticket, and select the "Comments (Not sent to requestors)"
> option from Update Type, it actually inverts the functionality, and sends a
> response to the requestor.
> If I select "Response to requestors", it doesn't bother to send the
> notification. This behaviour looks like it's inverted. Am I missing
> something?

Sounds like a scrip setup problem. Do you have something like

OnComment NotifyAllWatchers...
OnCorrespond NotifyAdminCCs...

If so, you're backwards. :-)

> Something I miss here severely, is a simple "forward/bounce" option that
> goes with the Comment/Open/Reply/Resolve/Take menu, as we need to "delegate"
> some tickets to the outside world.

Select "Comment", and enter the outside-world address into
the "Cc" field.
-- 
»|« http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.