[rt-users] different keywords selection for new ticket and resolve ticket?

Stefan Scherer stefan.scherer at sealsystems.de
Thu Mar 6 03:53:31 EST 2003


Is it possible to configure RT so that not all keywords for a 
queue are visible when creating a new ticket?

I think of a multi selection list for a keyword "found in version"
and another keyword "fixed in version". The "fixed in version" keyword
should be displayed when a new ticket is created, so that the
user doesn't select in the wrong list.

So when resolving a ticket it would be helpful to have some
other keywords displayed in the same dialog to enter a comment
and select the "fixed in version" keyword.

Any hints?

Bye,

Stefan



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