[rt-users] "Tickets in my court" ???

[Ron Gidron]

Is there a visual way for an engineer using RT to distinguish between tickets
that have been replied to by the customer.
I am looking for a visual way rather then an email notification from RT.
(would be nice to see a little '**' preceding each such ticket for example)

Tips? Suggestions?

BTW - we have both RT2 running and RT3 tested we are targeting the production
based on RT3, Love it!!

Thanks
Ron
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