[rt-users] [newbie] new tickets BCCed to watchers ?!

[Shmulik Gazit]

Hello,

After a week I managed to install RT on RedHat 7.3.
It has been very hard and involved a lot of looking behind the RTFM for
answers.
I hope this manual gets to be more extensive and will include many more
"gotchas" than now.

My last problem seems to be this - as noted below in rt's debug log, To: and
CC: fields are empty (although I have on CC user defined in the queue), and
the two watchers get BCCed !

You can also see that there are a few warnings, they might be related.

any idea why?

thanks!

/Shmulik.


[Tue Mar 11 14:38:35 2003] [warning]: Use of uninitialized value in array
dereference at /opt/rt2/lib/R
T/Action/SendEmail.pm line 94, <STDIN> line 12.

[Tue Mar 11 14:38:35 2003] [warning]: Use of uninitialized value in array
dereference at /opt/rt2/lib/R
T/Action/SendEmail.pm line 96, <STDIN> line 12.

[Tue Mar 11 14:38:35 2003] [warning]: Use of uninitialized value in array
dereference at /opt/rt2/lib/R
T/Action/SendEmail.pm line 116, <STDIN> line 12.

[Tue Mar 11 14:38:35 2003] [debug]: RT::Transaction=HASH(0x88317ec):
Committed AutoreplyToRequestors

[Tue Mar 11 14:38:35 2003] [debug]: now requiring
RT::Condition::AnyTransaction

[Tue Mar 11 14:38:35 2003] [debug]: RT::Transaction=HASH(0x88317ec):
Checking condition OnCreate...

[Tue Mar 11 14:38:35 2003] [debug]: RT::Transaction=HASH(0x88317ec): Matches
condition OnCreate...

[Tue Mar 11 14:38:35 2003] [debug]: now requiring RT::Action::Notify

[Tue Mar 11 14:38:35 2003] [debug]: RT::Action::Notify=HASH(0x88fa004): To
is 
[Tue Mar 11 14:38:35 2003] [debug]: RT::Action::Notify=HASH(0x88fa004): Cc
is 
[Tue Mar 11 14:38:35 2003] [debug]: RT::Action::Notify=HASH(0x88fa004): Bcc
is xxx at olivesoftware.co
m,yyy at olivesoftware.com
[Tue Mar 11 14:38:35 2003] [debug]: RT::Transaction=HASH(0x88317ec):
Prepared NotifyAdminCcs

[Tue Mar 11 14:38:35 2003] [debug]: RT::Transaction=HASH(0x88317ec):
Committed NotifyAdminCcs

[Tue Mar 11 14:38:36 2003] [info]: Ticket 2 created in queue 'support'.